Privacy Policy
Your Spark Cleaning respects your privacy and is committed to protecting the personal information you provide when using our website, scheduling services, or communicating with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
Information We Collect
We may collect the following types of information when you interact with us: Personal Information, Full name, Email address, Phone number, Property address, Billing address, Payment information (processed securely through third-party payment providers), Appointment details, Communications with our customer support team, Automatically Collected Information. When you visit our website, we may automatically collect: IP address, Browser type, Device information, Operating system, Pages visited, Date and time of your visit, Referral source, Cookies and similar tracking technologies.
How We Use Your Information
We use your information to: Schedule and manage cleaning appointments, Provide requested cleaning services, Process payments, Respond to customer inquiries, Send appointment confirmations and reminders, Improve our website and customer experience Maintain business records, Prevent fraud and unauthorized activity, Comply with legal obligations. We only collect information that is reasonably necessary to provide our services.
Text Messages (SMS)
If you choose to receive text messages from Your Spark Cleaning, we may send: Appointment confirmations, Appointment reminders, Service updates, Customer support communications. Message frequency varies based on your interactions with us. Message and data rates may apply depending on your mobile carrier. You may opt out at any time by replying STOP. Reply HELP for assistance. SMS consent is not shared with third parties or affiliates for marketing purposes.
Email Communications
We may send emails regarding: Appointment confirmations, Estimates, Invoices, Customer support, Promotions and special offers (only if you have opted in). You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails.
Payment Information
Payments are processed through secure third-party payment providers. Your Spark Cleaning does not store complete credit or debit card numbers on our servers.
Cookies and Tracking Technologies
Our website may use cookies to: Improve website functionality, Remember user preferences, Analyze website traffic, Measure marketing performance, Enhance user experience, You may disable cookies through your browser settings; however, certain website features may not function properly.
Google Analytics
We may use Google Analytics to better understand how visitors use our website. Google Analytics may collect information including: Pages visited, Time spent on pages, Browser information, Device information, Geographic region (general location), Referral sources. This information is used only to improve our website and services.
How We Share Information
We do not sell your personal information. We may share information only when necessary with trusted service providers that assist us in operating our business, including: Payment processors, Scheduling software providers, Website hosting providers, Customer communication platforms, Email service providers, Analytics providers, These providers may access your information only as necessary to perform services on our behalf and are expected to protect your information appropriately. We may also disclose information when required by law or to protect our legal rights.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to: Provide our services, Maintain business records, Resolve disputes, Comply with legal obligations, Enforce our agreements, When information is no longer needed, we securely delete or anonymize it where appropriate.
Your Privacy Rights
Depending on your state of residence, you may have rights to: Request access to your personal information, Request correction of inaccurate information, Request deletion of personal information ,(subject to legal exceptions) Request information regarding how your data, is used, Opt out of certain marketing communications. To exercise these rights, please contact us using the information below.
Children's Privacy
Our services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective immediately upon posting on this page unless otherwise required by law. The "Effective Date" at the top of this policy will indicate when the latest revisions were made.
Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us
By using our website or booking our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described herein.