Terms & Conditions
At Your Spark Cleaning, our goal is to provide a reliable, safe, and exceptional cleaning experience for every customer. These guidelines help us maintain the highest level of service while ensuring a smooth experience for both our clients and our cleaning professionals.
Booking & Estimates
We make scheduling simple and convenient. Free phone estimates are available to help determine the right cleaning service for your home or business. Estimates are based on the information provided at the time of booking. If the condition, size, or cleaning requirements are significantly different from what was originally discussed, we will communicate any adjustments before additional work is performed.
Respect & Safety Commitment
Your Spark Cleaning is committed to providing a professional and respectful experience for everyone. We ask customers and team members to maintain a safe, courteous environment. We reserve the right to pause or decline service if conditions create safety concerns for our team.
Preparing For Your Cleaning
To help our team provide the best possible results, we recommend: ✓ Removing personal items from surfaces when possible ✓ Securing valuables and important belongings ✓ Providing access to the areas that need cleaning ✓ Informing us about pets, special requests, or specific areas needing attention Our team will always treat your home or business with care and respect.
Our Satisfaction Promise
Your satisfaction is important to us. If something does not meet your expectations, please contact us within 24 hours of your cleaning appointment, and we will work with you to resolve the concern. Our goal is simple: to make sure you are happy with your Your Spark Cleaning experience.
Rescheduling & Cancellations
We understand that schedules can change. If you need to modify your appointment, please provide as much notice as possible so we can adjust our schedule and continue providing reliable service to all customers. Appointments canceled or rescheduled with less than 24 hours' notice may be subject to a cancellation fee. Recurring service discounts (weekly, bi-weekly, and monthly) are available only while your recurring cleaning schedule remains active. If recurring service is canceled after the initial cleaning, the initial visit may be repriced at the applicable first-time or one-time cleaning rate, and any future appointments will be charged at the current first-time cleaning rate unless a new recurring service is established. If service is restarted after an extended break or the home's condition has significantly changed, Your Spark Cleaning reserves the right to require a new first-time or deep cleaning before recurring pricing can resume.
Service Areas & Cleaning Conditions
Our team is equipped to handle a wide range of residential and commercial cleaning needs. To ensure safety and provide the best results, some situations may require special arrangements or additional services. Examples include: ✓ Excessive clutter preventing access to surfaces ✓ Heavy buildup requiring additional cleaning time ✓ Pest infestations requiring professional treatment first ✓ Hazardous materials or unsafe conditions ✓ Biohazard situations or specialized cleanup needs If additional attention is needed, we will communicate options with you before proceeding.
Pet-Friendly Cleaning
We are happy to clean homes with pets. To ensure a safe and comfortable experience: ✓ Please inform us about pets before your appointment ✓ Pets should be secured if they may interfere with cleaning ✓ Let us know about any special pet-related concerns Additional pet-related cleaning needs can be discussed during your estimate.
Privacy & Trust
We respect your home, business, and privacy. Customer information, access details, and property information are handled with professionalism and confidentiality.